Analytics
<5 min.

Optimize your self-service with the right metrics

What is a Help Desk?

How Flywheel upcycled boutique fitness and at-home classes

Dealing with customer requests

Make your work flow : 5 steps to scale your support operations

Big expectations, small businesses: What customers want

How Chip and Joanna Gaines turned a hit TV show into Magnolia

How SeatGeek scores you tickets to the game

Customer service standards: why they’re important

How Hinge muted the gamification of dating

How Shake Shack cooked up its cheeseburger experience

Internal customer service: How to improve the employee experience

CCW special report: knowledge management

Customer expectations: how to meet rising demands

The top 3 challenges facing direct to consumer retailers (D2C)

How Disney reimagined the cruise experience

How One Medical turned doctors into designers

Gartner’s top 10 strategic technology trends for 2019

Analytics
<5 min.

Getting started with Zendesk Explore—your guide to customer analytics

CRM
<5 min.

Go beyond support: Top 5 use cases for an open CRM platform

How Zendesk helps HR teams with the employee experience

How Zendesk helps IT teams with the employee experience

Ellevest’s gender-aware investing experience

Your guide to the wonder years of knowledge management

1 2 3 4 5