Bug tracking software
An aerosol can of "OFF" will not even begin to affect these kinds of bugs.
This type of bug tracking system is a software application that maintains a record of software bugs in software development projects. Another name for bug tracking software is an issue tracking system. That's where Zendesk Support comes in.
The inside scoop
Bug tracking is usually reserved for the software team of engineers in the back room who track and hold all of the technology secrets that we know little about. Once they process a solution, the customer service folks start the workflow of walking users through the solution. Until Zendesk Support, connecting and tracking the two were not effectively managed.
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The right fit
- A customer support interface that is incredibly simple to use
- Integration with any support organization's engineering department bug tracking application
- The ability to connect Zendesk tickets and JIRA issues to the same system enabling engineers to report back to help desk on resolutions of issues
- Help Desk support to keep customers informed of process
Learn more about Zendesk's bug tracking software and give your customers the confidence of resolving problems through bug and issue management.Get proactive today
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Compiling customer issues and tracking them with valuable key metrics is made simple with Zendesk Support. Keep exploring the world of bug tracking software, global customer support, and agent efficiency.