Your support team has the inside scoop on what customers need, want, and expect. Zendesk Connect leverages that information in order to design the journey that’s right for each customer. It creates better communication across all channels—giving them less reasons to ask for help, and more ways for you to offer it.

Follow up at scale Put data to use

Level up your follow up by using the entire Zendesk Support history for any user—including tickets, tags, and satisfaction ratings—to personalize automated responses on the channel that works best. Then, experiment with different messages and measure their effects to provide the best possible solution in future Support issues.

Anticipate and prevent tickets Get one step ahead

Solve problems before they arise: send messages in real-time via any channel based on what your customers are doing within your product. Using their customer journey data and Zendesk Support, you can decide to send an automated message or get an agent involved, if necessary.

Grow and retain Take the next step

Keep your customers coming back for more. Continue to test which messages have a higher engagement rate, and then use those results to send offers that apply specifically to a customer based on their Support history and product journey.

Choose your channel

Get in touch at the click of a button.


Create emails with Connect’s drag and drop email editor. Turn emails into two-way conversations via a ticket in Zendesk Support when customers reply.


Use the Zendesk Web Widget to display custom notifications in your desktop and mobile websites.

Mobile push

Send iOS and Android push notifications straight to your customers.


Plug in your existing SMS provider account to send text messages.


Use Connect’s segmentation to trigger a workflow in another system.

Connect can send messages in any language, but currently, the user interface is only available in English.

Our commitment to privacy

At Zendesk, we are committed to meeting the highest standards of information security, data privacy and transparency.

We have closely analysed the requirements of the GDPR, and worked to develop functionality to allow customers to comply with the GDPR. We have resources to help you learn more about how to use this functionality to comply with the GDPR.

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