Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking
The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.
What are customer needs, and how can your business solve for and anticipate them?
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
New to the world of SaaS sales? Learn about the software as a service sales model and the best techniques for mastering it.
Align your marketing and sales messaging with a clear positioning statement. Get inspiration for writing your own with these 10 examples.
Zendesk Sell VP Monica Telles breaks down how to run meetings that benefit you and your sales reps.
What makes a good salesperson? Here are the personality traits you should look for when hiring your next rep.
Guides, research, and more
While many companies are looking ahead to reenvision how physical offices will function, remote work is here to stay. Here's how to evolve your employees’ experience in the ever-changing next normal.
Given the reality of how COVID-19 has affected workplaces everywhere, it’s reasonable to prepare for a…
Browse The Library
Want to go deep on a subject? We’ve got you covered.
For GiveDirectly, offering support in the form of cash gives recipients the freedom to help themselves in ways that best fit their individual needs.
Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.
Find out how knowledge management software can help you keep your customers informed even as the world keeps changing.
Learn the best way to set up and manage a remote customer service team.
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.
Most salespeople have heard of the SPIN selling methodology— but not everyone knows how to execute it. Here's what you need to know about it.
For startup founders and sales teams, here is a crash course on the sales process, including key definitions, techniques, and best practices.